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Live Streaming > Tips & Troubleshooting

Settings Up Your Encoder – Copy & Paste Stream Credentials

Make sure you are using the correct stream credentials for your Encoding Software. Be sure to Copy & Paste the credentials so they are EXACT… if they are not exact your stream will not work.


We STRONGLY recommend that you use the same Master Live Episode for ALL of your live broadcasting (only need to set it up once) as per these best practices:



Within your Master Live Episode’s > Live Broadcast tab > Stream Credentials


NOTE: Do not worry if the bit rates and dimensions video do not exactly match what is set within your encoder, it is your encoding software/hardware’s settings that actually matter.  (You can send up to 3 different bit rates to accommodate different connection speeds, however one stream at around 1000 Kbps typically works well.)